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RETURN POLICY
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Back to Help Center Menu
Return Policy:
At DvStage.com, our goal is to ensure your complete satisfaction with your
purchase. If, for whatever reason, you are dissatisfied with your purchase, you
can return it to DvStage.com within 15 days of receipt of item(s).
Claims for damaged or missing items must be received within two business days of
receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund for the
full amount of the original purchase price. Refunds on returned items will be
issued in the same payment form as tendered at the time of purchase. If payment
was made by LibertyReserve, once we receive the product we will credit your
account. If payment was made by wire transfer, the refund will be issued after
10 business days from the date of purchase.
Please read all conditions below. If conditions are not met, DvStage.com
reserves the right to refuse the return or to charge a restocking fee of 5%.
How to return or exchange an item:
To return an item you must call Customer Service at 415.240.4726 /
415.644.5069 or email rma@dvstage.com
to obtain an RMA number.
Place the original package into a shipping carton.
Include the invoice and the reason for the return. If defective, please
specify the defect.
Please do not place stickers or shipping labels on the original
manufacturer's package.
The RMA number must be clearly written on the outer box. If you received a
label in the email, print the label and tape it to the carton.
Ship via insured service with a tracking number. Return shipping
charges are the responsibility of the customer. We are not responsible for
lost or damaged packages.
Send pre-authorized returns to:
DvStage.com Return Dept
645 Harrison Street
San Francisco, California 94107
Rules:
All returned or exchanged items must be in new condition, in their
original box, and must include all packing material, blank warranty cards,
manuals, and all accessories.
Items with timers must show less than 120 minutes of use. Items with
shutter counters must show less than 200 exposures.
DvStage.com is not responsible for personal data or items left in returned
merchandise.
Defective items may be exchanged at our discretion for the
same model or manufacturer's equivalent model.
RMA numbers are valid for 10 days.
DvStage.com is not responsible for any consequential or incidental damage
resulting from the sale or use of any merchandise bought from us. We are
responsible for the monetary value of the merchandise only.
No Return/Exchange On:
TVs and combos once opened.
All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.)
once unwrapped.
Any computers built or modified by DvStage.com to customer’s
specifications
Special Order merchandise
Underwater equipment that has been submerged
Educational tapes and books once unwrapped |
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CONTACT US
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PHONE
Local US 415-644-5069
Int'l 1-415-644-5069
E-MAIL
service@dvstage.com
sales@dvstage.com
HOURS OF OPERATION
Online
24 Hours, 7 Days a week
Phone
Mon-Fri 6am-5pm PST
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